Product support
Got an issue with your product? This is the place for information on how to resolve the most common issues.
- Is the Deep Spot Tray - Wooden Stand (34393) collapsible?
- Does the Cosy Stacking Sleeping Pod (55448) come with a mattress?
- Where are the steps for my loft den - 48311?
- Why can't I find the fixings for 55439 - Cosy @Home Table and Benches?
- Why can't I find the fixings for 55444 - Cosy @Home Kitchen Island
- Why can't I find the fixings for 57232 - Mobile Shire Kitchen Island?
- Why can't I find the fixings for 55388 - Shire Shelving Low?
- Why can't I find the fixings for 55381 - Open Shire Shelving Low?
- What is the format of your product codes?
- Why does the colour of my product look different to the catalogue?
- What is the guarantee on your products?
- What pictures do you need to support me on a quality issue?
- What can I expect from rustic products?
- What does upcycled mean?