Why have I been sent an invoice for my replacement order?

If a replacement product has been authorised by our customer service team, we will arrange this in our internal system. Your account will automatically be credited for the original purchase price. Once your replacement is dispatched, a new invoice for the full value of the goods will be generated. If you have already made payment for the original item, no additional payment will be required—this will be clearly noted at the top of your invoice. If payment has not yet been made, you will have 30 days to settle the replacement invoice.