What should I do if I haven't received an order confirmation?

Whenever you place an order with us—whether through our website, by phone, or via email—you should receive an order confirmation within one hour. If you don’t see it in your inbox, please remember to check your email’s spam or junk folder.

Our new Cosy order status portal is a handy way to keep track of all orders placed in the past 12 months. Simply enter your sales order number or purchase order number, along with the delivery postcode, to view the current status of your order.

If you're unable to find the order in the Cosy order status portal please call our customer service team on 01332 370152 who will be happy to assist you.