What is your return policy?

If you decide not to keep a product you have received, please contact our customer service team as soon as you can. If you need to return an item because it is damaged or faulty during its warranty period, we will arrange this free of charge. For products that are not damaged or faulty, you must let us know within 30 days of receipt if you wish to organise a return. Items must be unused and in their original packaging. The cost for returning these items is £15+VAT for parcel returns and £60+VAT for pallet returns. If your product has been sent directly from one of our third-party suppliers, the return fee will follow their terms and costs; our customer service team will be happy to provide full details and support.