What happens to my order during school holidays?

At the beginning of each year, we collect and record the term dates for every Local Education Authority in our systems. If your order becomes ready to dispatch during a holiday period, we will assess whether to send it directly to you, hold it for a later delivery, or place it into secure storage. If you would like to review the information we have on file for your account, please contact our customer service team, who will be happy to check and ensure your account details are accurate and up to date.