What do I do if a product is missing?
Here we explore what you should do if you're unable to find a product listed on the delivery note
To make the best use of space, our warehouse team may place some products inside others within your boxes or pallets. Please be sure to unpack and open everything to check that your full order has been included.
While we take great care in picking your order, we recommend checking the contents against your delivery note upon arrival. If you find anything missing, please contact our customer service team within 7 calendar days so we can investigate and resolve the issue promptly. Reports made after this period may limit our ability to help.