How can I get an update on my order?
Here we share the detail on how to use the Cosy order status portal
We’re pleased to introduce our new order status portal, now available for customers to access here: Order status portal

Just enter your sales order number or your own purchase order number, along with the delivery postcode, and then select "Check order status".

The order status portal gives you real-time updates on all orders placed with Cosy in the last 12 months, clearly showing which items have been dispatched and which are still being prepared, together with their expected dispatch timescales.